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Payment Policy
All Payments are nonrefundable. All initial appointments must be paid in advance. Payments after that are expected at the time of service. Peaceful Living Counseling & Professional Services accepts cash, check, and credit card payments. Our practice does not bill insurance. A $35.00 service charge will be charged for any checks returned.
Peaceful Living Counseling & Professional Services does not accept insurance at this time. Therefore, all clients in our practice are self-pay. Read about the benefits of private pay here. We accept Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) through employers.
Cancellation Policy
Clients are responsible for keeping all scheduled appointments. We utilize an electronic management record system that generates notifications of upcoming appointments.
If, in any event, you missed the 24-hour notice or the 48-hour notice on Sunday, and there is availability for you to come in during the same week, your no-show fee can be waived. This is up to the practice’s discretion and availability.
Unless an emergency occurs, inclement weather, a severe illness, or an unavoidable circumstance, you will be charged the full fee for the missed appointment. Notable exceptions or accommodations may be made in extenuating circumstances such as extreme weather and legitimate emergencies.
No other appointments will be scheduled until payment is received for missed (no-show) appointments. You will be responsible for the entire fee if cancellation is less than 24 hours. You will be responsible for the entire late or no-show cancellation fee.
Late Cancellation Policy
If an appointment is accepted and paid for and the individual or person (s) calls to cancel within 23 hours of his or her scheduled appointment time. The individual or person (s) appointment is considered a late cancellation. A late cancellation will be identified on any client (s)’ record when the individual cancels less than 24 hours before his or her scheduled appointment time. The individual or person will be subjected to the entire session fee for late cancellation. The individual or person (s) forfeits his or her rights to rebook another appointment until the late cancellation fee is paid in full. The individual credit card will be charged for any late cancellation or no-show fees owed to the practice. As stated, all sessions and payments are non-refundable.
No-Show Policy
If an appointment is accepted and paid for, the individual or person(s) does not call to cancel or reschedule the appointment. This appointment is considered a no-show appointment. A no-show appointment is identified on any client (s)’ record when one does not show up for their appointment within 30 minutes of their scheduled appointment time. The individual or person (s) forfeits their rights to rebook another appointment independently, and the initial payment is not rolled over as credit. The client must restart the initial process. As stated, all sessions and payments are non-refundable. Regular and consistent attendance is required to progress toward goals and meet treatment success.
Excess Cancellations or Rebooking
If two consecutive appointments are canceled at any time and for any reason, (1) we will cancel your online booking privileges; (2) Have a verbal conversation about our practice policies; (3) You must prepay your scheduled appointments for the subsequent two sessions. We reserve the right to discharge you and refer you to another treatment provider.
If our practice reschedules your appointment due to unforeseen circumstances, building maintenance, or inclement weather, Your appointment will be rescheduled, credited, or canceled at no fault.